Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 21398
VM0021398Membermember21398@example.test · +601110021398 · Preferred outlet: OPLUMO Outlet 13
App UserFamily
Consent Status
Opted In
Points Balance
817
Current loyalty balance
Lifetime Spend
RM 1,022
Across 33 visits
Total Visits
33
Since 2024-11-05
Average Order Value
RM 25
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
127d
2026-06-04
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
817 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-04 · OPLUMO Outlet 13
Outlet purchase
2026-05-23 · Member activity · RM 18.75
App session
2026-05-11 · OPLUMO Outlet 13
Points credited
2026-04-29 · Member activity · RM 21.25
Win-back campaign delivered
2026-04-17 · OPLUMO Outlet 13
Outlet purchase
2026-04-05 · Member activity · RM 23.75
Points credited
2026-03-24 · OPLUMO Outlet 13
Outlet purchase
2026-03-12 · Member activity · RM 26.25