Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J2
Jason 21430
VM0021430Membermember21430@example.test · +601110021430 · Preferred outlet: OPLUMO Outlet 11
App UserFamily
Consent Status
Opted In
Points Balance
492
Current loyalty balance
Lifetime Spend
RM 615
Across 9 visits
Total Visits
9
Since 2026-04-03
Average Order Value
RM 63
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
45d
2026-08-25
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
492 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-25 · OPLUMO Outlet 11
Outlet purchase
2026-08-13 · Member activity · RM 47.25
App session
2026-08-01 · OPLUMO Outlet 11
Points credited
2026-07-20 · Member activity · RM 53.55
Win-back campaign delivered
2026-07-08 · OPLUMO Outlet 11
Outlet purchase
2026-06-26 · Member activity · RM 59.85
Points credited
2026-06-14 · OPLUMO Outlet 11
Outlet purchase
2026-06-02 · Member activity · RM 66.15