Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 21473
VM0021473Goldmember21473@example.test · +601110021473 · Preferred outlet: OPLUMO Outlet 3
FamilyDelivery
Consent Status
Opted Out
Points Balance
2,885
Current loyalty balance
Lifetime Spend
RM 3,607
Across 25 visits
Total Visits
25
Since 2025-03-11
Average Order Value
RM 129
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
145d
2026-05-17
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,885 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-17 · OPLUMO Outlet 3
Outlet purchase
2026-05-05 · Member activity · RM 96.75
App session
2026-04-23 · OPLUMO Outlet 3
Points credited
2026-04-11 · Member activity · RM 109.65
Win-back campaign delivered
2026-03-30 · OPLUMO Outlet 3
Outlet purchase
2026-03-18 · Member activity · RM 122.55
Points credited
2026-03-06 · OPLUMO Outlet 3
Outlet purchase
2026-02-22 · Member activity · RM 135.45