Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 21505
VM0021505Goldmember21505@example.test · +601110021505 · Preferred outlet: OPLUMO Outlet 1
FamilyDelivery
Consent Status
Opted Out
Points Balance
2,877
Current loyalty balance
Lifetime Spend
RM 3,597
Across 35 visits
Total Visits
35
Since 2024-09-06
Average Order Value
RM 125
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
151d
2026-05-11
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,877 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-11 · OPLUMO Outlet 1
Outlet purchase
2026-04-29 · Member activity · RM 93.75
App session
2026-04-17 · OPLUMO Outlet 1
Points credited
2026-04-05 · Member activity · RM 106.25
Win-back campaign delivered
2026-03-24 · OPLUMO Outlet 1
Outlet purchase
2026-03-12 · Member activity · RM 118.75
Points credited
2026-02-28 · OPLUMO Outlet 1
Outlet purchase
2026-02-16 · Member activity · RM 131.25