Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
D2
Daniel 21546
VM0021546Goldmember21546@example.test · +601110021546 · Preferred outlet: OPLUMO Outlet 8
LunchNew Joiner
Consent Status
Opted In
Points Balance
4,539
Current loyalty balance
Lifetime Spend
RM 5,675
Across 37 visits
Total Visits
37
Since 2024-10-29
Average Order Value
RM 137
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
62d
2026-08-08
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,539 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-08 · OPLUMO Outlet 8
Outlet purchase
2026-07-27 · Member activity · RM 102.75
App session
2026-07-15 · OPLUMO Outlet 8
Points credited
2026-07-03 · Member activity · RM 116.45
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 8
Outlet purchase
2026-06-09 · Member activity · RM 130.15
Points credited
2026-05-28 · OPLUMO Outlet 8
Outlet purchase
2026-05-16 · Member activity · RM 143.85