Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 21617
VM0021617Silvermember21617@example.test · +601110021617 · Preferred outlet: OPLUMO Outlet 11
FamilyDelivery
Consent Status
Opted Out
Points Balance
1,145
Current loyalty balance
Lifetime Spend
RM 1,431
Across 13 visits
Total Visits
13
Since 2025-09-18
Average Order Value
RM 92
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
170d
2026-04-22
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,145 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-22 · OPLUMO Outlet 11
Outlet purchase
2026-04-10 · Member activity · RM 69.00
App session
2026-03-29 · OPLUMO Outlet 11
Points credited
2026-03-17 · Member activity · RM 78.20
Win-back campaign delivered
2026-03-05 · OPLUMO Outlet 11
Outlet purchase
2026-02-21 · Member activity · RM 87.40
Points credited
2026-02-09 · OPLUMO Outlet 11
Outlet purchase
2026-01-28 · Member activity · RM 96.60