Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 21655
VM0021655Silvermember21655@example.test · +601110021655 · Preferred outlet: OPLUMO Outlet 15
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
1,874
Current loyalty balance
Lifetime Spend
RM 2,344
Across 40 visits
Total Visits
40
Since 2024-05-23
Average Order Value
RM 65
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
167d
2026-04-25
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,874 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-25 · OPLUMO Outlet 15
Outlet purchase
2026-04-13 · Member activity · RM 48.75
App session
2026-04-01 · OPLUMO Outlet 15
Points credited
2026-03-20 · Member activity · RM 55.25
Win-back campaign delivered
2026-03-08 · OPLUMO Outlet 15
Outlet purchase
2026-02-24 · Member activity · RM 61.75
Points credited
2026-02-12 · OPLUMO Outlet 15
Outlet purchase
2026-01-31 · Member activity · RM 68.25