Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J2
Jason 21718
VM0021718Membermember21718@example.test · +601110021718 · Preferred outlet: OPLUMO Outlet 10
App UserFamily
Consent Status
Opted Out
Points Balance
748
Current loyalty balance
Lifetime Spend
RM 936
Across 13 visits
Total Visits
13
Since 2025-12-11
Average Order Value
RM 64
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
86d
2026-07-15
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
748 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-15 · OPLUMO Outlet 10
Outlet purchase
2026-07-03 · Member activity · RM 48.00
App session
2026-06-21 · OPLUMO Outlet 10
Points credited
2026-06-09 · Member activity · RM 54.40
Win-back campaign delivered
2026-05-28 · OPLUMO Outlet 10
Outlet purchase
2026-05-16 · Member activity · RM 60.80
Points credited
2026-05-04 · OPLUMO Outlet 10
Outlet purchase
2026-04-22 · Member activity · RM 67.20