Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 21749
VM0021749Goldmember21749@example.test · +601110021749 · Preferred outlet: OPLUMO Outlet 7
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,880
Current loyalty balance
Lifetime Spend
RM 3,601
Across 45 visits
Total Visits
45
Since 2024-02-23
Average Order Value
RM 103
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
167d
2026-04-25
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,880 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-25 · OPLUMO Outlet 7
Outlet purchase
2026-04-13 · Member activity · RM 77.25
App session
2026-04-01 · OPLUMO Outlet 7
Points credited
2026-03-20 · Member activity · RM 87.55
Win-back campaign delivered
2026-03-08 · OPLUMO Outlet 7
Outlet purchase
2026-02-24 · Member activity · RM 97.85
Points credited
2026-02-12 · OPLUMO Outlet 7
Outlet purchase
2026-01-31 · Member activity · RM 108.15