Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 21775
VM0021775Membermember21775@example.test · +601110021775 · Preferred outlet: OPLUMO Outlet 16
Birthday SoonLunch
Consent Status
Opted In
Points Balance
490
Current loyalty balance
Lifetime Spend
RM 613
Across 13 visits
Total Visits
13
Since 2025-10-26
Average Order Value
RM 50
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
132d
2026-05-30
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
490 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-30 · OPLUMO Outlet 16
Outlet purchase
2026-05-18 · Member activity · RM 37.50
App session
2026-05-06 · OPLUMO Outlet 16
Points credited
2026-04-24 · Member activity · RM 42.50
Win-back campaign delivered
2026-04-12 · OPLUMO Outlet 16
Outlet purchase
2026-03-31 · Member activity · RM 47.50
Points credited
2026-03-19 · OPLUMO Outlet 16
Outlet purchase
2026-03-07 · Member activity · RM 52.50