Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 21788
VM0021788Membermember21788@example.test · +601110021788 · Preferred outlet: OPLUMO Outlet 12
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
426
Current loyalty balance
Lifetime Spend
RM 533
Across 6 visits
Total Visits
6
Since 2026-03-18
Average Order Value
RM 81
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
115d
2026-06-16
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
426 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-16 · OPLUMO Outlet 12
Outlet purchase
2026-06-04 · Member activity · RM 60.75
App session
2026-05-23 · OPLUMO Outlet 12
Points credited
2026-05-11 · Member activity · RM 68.85
Win-back campaign delivered
2026-04-29 · OPLUMO Outlet 12
Outlet purchase
2026-04-17 · Member activity · RM 76.95
Points credited
2026-04-05 · OPLUMO Outlet 12
Outlet purchase
2026-03-24 · Member activity · RM 85.05