Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 21805
VM0021805Goldmember21805@example.test · +601110021805 · Preferred outlet: OPLUMO Outlet 12
New JoinerHigh Value
Consent Status
Opted In
Points Balance
3,992
Current loyalty balance
Lifetime Spend
RM 4,991
Across 32 visits
Total Visits
32
Since 2024-10-23
Average Order Value
RM 127
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
158d
2026-05-04
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,992 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-04 · OPLUMO Outlet 12
Outlet purchase
2026-04-22 · Member activity · RM 95.25
App session
2026-04-10 · OPLUMO Outlet 12
Points credited
2026-03-29 · Member activity · RM 107.95
Win-back campaign delivered
2026-03-17 · OPLUMO Outlet 12
Outlet purchase
2026-03-05 · Member activity · RM 120.65
Points credited
2026-02-21 · OPLUMO Outlet 12
Outlet purchase
2026-02-09 · Member activity · RM 133.35