Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00224
VM0000224Goldmember224@example.test · +601110000224 · Preferred outlet: OPLUMO Outlet 4
High ValueWeekend
Consent Status
Opted In
Points Balance
2,475
Current loyalty balance
Lifetime Spend
RM 3,095
Across 19 visits
Total Visits
19
Since 2025-10-31
Average Order Value
RM 162
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
19d
2026-09-20
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
2,475 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-20 · OPLUMO Outlet 4
Outlet purchase
2026-09-08 · Member activity · RM 121.50
App session
2026-08-27 · OPLUMO Outlet 4
Points credited
2026-08-15 · Member activity · RM 137.70
Win-back campaign delivered
2026-08-03 · OPLUMO Outlet 4
Outlet purchase
2026-07-22 · Member activity · RM 153.90
Points credited
2026-07-10 · OPLUMO Outlet 4
Outlet purchase
2026-06-28 · Member activity · RM 170.10