Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 24449
VM0024449Silvermember24449@example.test · +601110024449 · Preferred outlet: OPLUMO Outlet 4
FamilyDelivery
Consent Status
Opted In
Points Balance
1,755
Current loyalty balance
Lifetime Spend
RM 2,195
Across 13 visits
Total Visits
13
Since 2025-11-16
Average Order Value
RM 147
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
111d
2026-06-20
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,755 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-20 · OPLUMO Outlet 4
Outlet purchase
2026-06-08 · Member activity · RM 110.25
App session
2026-05-27 · OPLUMO Outlet 4
Points credited
2026-05-15 · Member activity · RM 124.95
Win-back campaign delivered
2026-05-03 · OPLUMO Outlet 4
Outlet purchase
2026-04-21 · Member activity · RM 139.65
Points credited
2026-04-09 · OPLUMO Outlet 4
Outlet purchase
2026-03-28 · Member activity · RM 154.35