Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 24536
VM0024536Membermember24536@example.test · +601110024536 · Preferred outlet: OPLUMO Outlet 6
High ValueWeekend
Consent Status
Opted In
Points Balance
788
Current loyalty balance
Lifetime Spend
RM 985
Across 11 visits
Total Visits
11
Since 2026-01-22
Average Order Value
RM 109
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
80d
2026-07-21
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
788 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-21 · OPLUMO Outlet 6
Outlet purchase
2026-07-09 · Member activity · RM 81.75
App session
2026-06-27 · OPLUMO Outlet 6
Points credited
2026-06-15 · Member activity · RM 92.65
Win-back campaign delivered
2026-06-03 · OPLUMO Outlet 6
Outlet purchase
2026-05-22 · Member activity · RM 103.55
Points credited
2026-05-10 · OPLUMO Outlet 6
Outlet purchase
2026-04-28 · Member activity · RM 114.45