Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 24631
VM0024631Platinummember24631@example.test · +601110024631 · Preferred outlet: OPLUMO Outlet 16
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
4,936
Current loyalty balance
Lifetime Spend
RM 6,170
Across 40 visits
Total Visits
40
Since 2024-10-07
Average Order Value
RM 130
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
30d
2026-09-09
App Status
Installed
OPLUMO App relationship
Member Status
Active
Platinum tier
Membership & rewards
Platinum member
4,936 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-09 · OPLUMO Outlet 16
Outlet purchase
2026-08-28 · Member activity · RM 97.50
App session
2026-08-16 · OPLUMO Outlet 16
Points credited
2026-08-04 · Member activity · RM 110.50
Win-back campaign delivered
2026-07-23 · OPLUMO Outlet 16
Outlet purchase
2026-07-11 · Member activity · RM 123.50
Points credited
2026-06-29 · OPLUMO Outlet 16
Outlet purchase
2026-06-17 · Member activity · RM 136.50