Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 24668
VM0024668Silvermember24668@example.test · +601110024668 · Preferred outlet: OPLUMO Outlet 2
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
988
Current loyalty balance
Lifetime Spend
RM 1,235
Across 19 visits
Total Visits
19
Since 2025-07-23
Average Order Value
RM 59
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
119d
2026-06-12
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
988 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-12 · OPLUMO Outlet 2
Outlet purchase
2026-05-31 · Member activity · RM 44.25
App session
2026-05-19 · OPLUMO Outlet 2
Points credited
2026-05-07 · Member activity · RM 50.15
Win-back campaign delivered
2026-04-25 · OPLUMO Outlet 2
Outlet purchase
2026-04-13 · Member activity · RM 56.05
Points credited
2026-04-01 · OPLUMO Outlet 2
Outlet purchase
2026-03-20 · Member activity · RM 61.95