Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 24701
VM0024701Silvermember24701@example.test · +601110024701 · Preferred outlet: OPLUMO Outlet 1
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,267
Current loyalty balance
Lifetime Spend
RM 2,835
Across 30 visits
Total Visits
30
Since 2024-11-12
Average Order Value
RM 77
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
174d
2026-04-18
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,267 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-18 · OPLUMO Outlet 1
Outlet purchase
2026-04-06 · Member activity · RM 57.75
App session
2026-03-25 · OPLUMO Outlet 1
Points credited
2026-03-13 · Member activity · RM 65.45
Win-back campaign delivered
2026-03-01 · OPLUMO Outlet 1
Outlet purchase
2026-02-17 · Member activity · RM 73.15
Points credited
2026-02-05 · OPLUMO Outlet 1
Outlet purchase
2026-01-24 · Member activity · RM 80.85