Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 24704
VM0024704Goldmember24704@example.test · +601110024704 · Preferred outlet: OPLUMO Outlet 4
High ValueWeekend
Consent Status
Opted In
Points Balance
3,078
Current loyalty balance
Lifetime Spend
RM 3,848
Across 34 visits
Total Visits
34
Since 2025-02-05
Average Order Value
RM 134
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
17d
2026-09-22
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
3,078 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-22 · OPLUMO Outlet 4
Outlet purchase
2026-09-10 · Member activity · RM 100.50
App session
2026-08-29 · OPLUMO Outlet 4
Points credited
2026-08-17 · Member activity · RM 113.90
Win-back campaign delivered
2026-08-05 · OPLUMO Outlet 4
Outlet purchase
2026-07-24 · Member activity · RM 127.30
Points credited
2026-07-12 · OPLUMO Outlet 4
Outlet purchase
2026-06-30 · Member activity · RM 140.70