Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 24725
VM0024725Goldmember24725@example.test · +601110024725 · Preferred outlet: OPLUMO Outlet 8
New JoinerHigh Value
Consent Status
Opted In
Points Balance
3,227
Current loyalty balance
Lifetime Spend
RM 4,034
Across 40 visits
Total Visits
40
Since 2024-06-18
Average Order Value
RM 133
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
141d
2026-05-21
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,227 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-21 · OPLUMO Outlet 8
Outlet purchase
2026-05-09 · Member activity · RM 99.75
App session
2026-04-27 · OPLUMO Outlet 8
Points credited
2026-04-15 · Member activity · RM 113.05
Win-back campaign delivered
2026-04-03 · OPLUMO Outlet 8
Outlet purchase
2026-03-22 · Member activity · RM 126.35
Points credited
2026-03-10 · OPLUMO Outlet 8
Outlet purchase
2026-02-26 · Member activity · RM 139.65