Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 24740
VM0024740Platinummember24740@example.test · +601110024740 · Preferred outlet: OPLUMO Outlet 6
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
5,122
Current loyalty balance
Lifetime Spend
RM 6,403
Across 45 visits
Total Visits
45
Since 2024-06-06
Average Order Value
RM 117
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
63d
2026-08-07
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
5,122 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-07 · OPLUMO Outlet 6
Outlet purchase
2026-07-26 · Member activity · RM 87.75
App session
2026-07-14 · OPLUMO Outlet 6
Points credited
2026-07-02 · Member activity · RM 99.45
Win-back campaign delivered
2026-06-20 · OPLUMO Outlet 6
Outlet purchase
2026-06-08 · Member activity · RM 111.15
Points credited
2026-05-27 · OPLUMO Outlet 6
Outlet purchase
2026-05-15 · Member activity · RM 122.85