Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 24775
VM0024775Membermember24775@example.test · +601110024775 · Preferred outlet: OPLUMO Outlet 7
Birthday SoonLunch
Consent Status
Opted In
Points Balance
540
Current loyalty balance
Lifetime Spend
RM 676
Across 7 visits
Total Visits
7
Since 2026-04-26
Average Order Value
RM 90
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
58d
2026-08-12
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
540 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-12 · OPLUMO Outlet 7
Outlet purchase
2026-07-31 · Member activity · RM 67.50
App session
2026-07-19 · OPLUMO Outlet 7
Points credited
2026-07-07 · Member activity · RM 76.50
Win-back campaign delivered
2026-06-25 · OPLUMO Outlet 7
Outlet purchase
2026-06-13 · Member activity · RM 85.50
Points credited
2026-06-01 · OPLUMO Outlet 7
Outlet purchase
2026-05-20 · Member activity · RM 94.50