Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Arun 24964
VM0024964Membermember24964@example.test · +601110024964 · Preferred outlet: OPLUMO Outlet 9
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
816
Current loyalty balance
Lifetime Spend
RM 1,020
Across 28 visits
Total Visits
28
Since 2025-01-04
Average Order Value
RM 46
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
157d
2026-05-05
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
816 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-05 · OPLUMO Outlet 9
Outlet purchase
2026-04-23 · Member activity · RM 34.50
App session
2026-04-11 · OPLUMO Outlet 9
Points credited
2026-03-30 · Member activity · RM 39.10
Win-back campaign delivered
2026-03-18 · OPLUMO Outlet 9
Outlet purchase
2026-03-06 · Member activity · RM 43.70
Points credited
2026-02-22 · OPLUMO Outlet 9
Outlet purchase
2026-02-10 · Member activity · RM 48.30