Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 25058
VM0025058Membermember25058@example.test · +601110025058 · Preferred outlet: OPLUMO Outlet 1
LunchNew Joiner
Consent Status
Opted In
Points Balance
578
Current loyalty balance
Lifetime Spend
RM 724
Across 6 visits
Total Visits
6
Since 2026-04-27
Average Order Value
RM 151
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
75d
2026-07-26
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
578 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-26 · OPLUMO Outlet 1
Outlet purchase
2026-07-14 · Member activity · RM 113.25
App session
2026-07-02 · OPLUMO Outlet 1
Points credited
2026-06-20 · Member activity · RM 128.35
Win-back campaign delivered
2026-06-08 · OPLUMO Outlet 1
Outlet purchase
2026-05-27 · Member activity · RM 143.45
Points credited
2026-05-15 · OPLUMO Outlet 1
Outlet purchase
2026-05-03 · Member activity · RM 158.55