Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 25076
VM0025076Silvermember25076@example.test · +601110025076 · Preferred outlet: OPLUMO Outlet 2
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,619
Current loyalty balance
Lifetime Spend
RM 2,024
Across 41 visits
Total Visits
41
Since 2024-08-11
Average Order Value
RM 64
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
69d
2026-08-01
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,619 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-01 · OPLUMO Outlet 2
Outlet purchase
2026-07-20 · Member activity · RM 48.00
App session
2026-07-08 · OPLUMO Outlet 2
Points credited
2026-06-26 · Member activity · RM 54.40
Win-back campaign delivered
2026-06-14 · OPLUMO Outlet 2
Outlet purchase
2026-06-02 · Member activity · RM 60.80
Points credited
2026-05-21 · OPLUMO Outlet 2
Outlet purchase
2026-05-09 · Member activity · RM 67.20