Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 25105
VM0025105Goldmember25105@example.test · +601110025105 · Preferred outlet: OPLUMO Outlet 14
FamilyDelivery
Consent Status
Opted In
Points Balance
3,684
Current loyalty balance
Lifetime Spend
RM 4,605
Across 31 visits
Total Visits
31
Since 2024-11-28
Average Order Value
RM 128
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
140d
2026-05-22
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,684 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-22 · OPLUMO Outlet 14
Outlet purchase
2026-05-10 · Member activity · RM 96.00
App session
2026-04-28 · OPLUMO Outlet 14
Points credited
2026-04-16 · Member activity · RM 108.80
Win-back campaign delivered
2026-04-04 · OPLUMO Outlet 14
Outlet purchase
2026-03-23 · Member activity · RM 121.60
Points credited
2026-03-11 · OPLUMO Outlet 14
Outlet purchase
2026-02-27 · Member activity · RM 134.40