Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 25207
VM0025207Silvermember25207@example.test · +601110025207 · Preferred outlet: OPLUMO Outlet 14
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
2,359
Current loyalty balance
Lifetime Spend
RM 2,949
Across 30 visits
Total Visits
30
Since 2024-12-09
Average Order Value
RM 87
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
147d
2026-05-15
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,359 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-15 · OPLUMO Outlet 14
Outlet purchase
2026-05-03 · Member activity · RM 65.25
App session
2026-04-21 · OPLUMO Outlet 14
Points credited
2026-04-09 · Member activity · RM 73.95
Win-back campaign delivered
2026-03-28 · OPLUMO Outlet 14
Outlet purchase
2026-03-16 · Member activity · RM 82.65
Points credited
2026-03-04 · OPLUMO Outlet 14
Outlet purchase
2026-02-20 · Member activity · RM 91.35