Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 25327
VM0025327Platinummember25327@example.test · +601110025327 · Preferred outlet: OPLUMO Outlet 15
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
5,582
Current loyalty balance
Lifetime Spend
RM 6,978
Across 36 visits
Total Visits
36
Since 2024-11-03
Average Order Value
RM 174
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
75d
2026-07-26
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
5,582 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-26 · OPLUMO Outlet 15
Outlet purchase
2026-07-14 · Member activity · RM 130.50
App session
2026-07-02 · OPLUMO Outlet 15
Points credited
2026-06-20 · Member activity · RM 147.90
Win-back campaign delivered
2026-06-08 · OPLUMO Outlet 15
Outlet purchase
2026-05-27 · Member activity · RM 165.30
Points credited
2026-05-15 · OPLUMO Outlet 15
Outlet purchase
2026-05-03 · Member activity · RM 182.70