Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 25369
VM0025369Silvermember25369@example.test · +601110025369 · Preferred outlet: OPLUMO Outlet 6
FamilyDelivery
Consent Status
Opted In
Points Balance
2,339
Current loyalty balance
Lifetime Spend
RM 2,924
Across 26 visits
Total Visits
26
Since 2025-04-30
Average Order Value
RM 146
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
77d
2026-07-24
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,339 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-24 · OPLUMO Outlet 6
Outlet purchase
2026-07-12 · Member activity · RM 109.50
App session
2026-06-30 · OPLUMO Outlet 6
Points credited
2026-06-18 · Member activity · RM 124.10
Win-back campaign delivered
2026-06-06 · OPLUMO Outlet 6
Outlet purchase
2026-05-25 · Member activity · RM 138.70
Points credited
2026-05-13 · OPLUMO Outlet 6
Outlet purchase
2026-05-01 · Member activity · RM 153.30