Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
ML
Mei Ling 25575
VM0025575Platinummember25575@example.test · +601110025575 · Preferred outlet: OPLUMO Outlet 8
Birthday SoonLunch
Consent Status
Opted In
Points Balance
4,956
Current loyalty balance
Lifetime Spend
RM 6,196
Across 44 visits
Total Visits
44
Since 2024-03-21
Average Order Value
RM 157
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
158d
2026-05-04
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
4,956 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
Recent activity
Member timeline
Win-back campaign delivered
2026-05-04 · OPLUMO Outlet 8
Outlet purchase
2026-04-22 · Member activity · RM 117.75
App session
2026-04-10 · OPLUMO Outlet 8
Points credited
2026-03-29 · Member activity · RM 133.45
Win-back campaign delivered
2026-03-17 · OPLUMO Outlet 8
Outlet purchase
2026-03-05 · Member activity · RM 149.15
Points credited
2026-02-21 · OPLUMO Outlet 8
Outlet purchase
2026-02-09 · Member activity · RM 164.85