Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 25724
VM0025724Silvermember25724@example.test · +601110025724 · Preferred outlet: OPLUMO Outlet 4
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,438
Current loyalty balance
Lifetime Spend
RM 1,798
Across 40 visits
Total Visits
40
Since 2024-07-15
Average Order Value
RM 53
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
114d
2026-06-17
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,438 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-17 · OPLUMO Outlet 4
Outlet purchase
2026-06-05 · Member activity · RM 39.75
App session
2026-05-24 · OPLUMO Outlet 4
Points credited
2026-05-12 · Member activity · RM 45.05
Win-back campaign delivered
2026-04-30 · OPLUMO Outlet 4
Outlet purchase
2026-04-18 · Member activity · RM 50.35
Points credited
2026-04-06 · OPLUMO Outlet 4
Outlet purchase
2026-03-25 · Member activity · RM 55.65