Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 25805
VM0025805Silvermember25805@example.test · +601110025805 · Preferred outlet: OPLUMO Outlet 17
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
1,566
Current loyalty balance
Lifetime Spend
RM 1,958
Across 27 visits
Total Visits
27
Since 2025-01-10
Average Order Value
RM 65
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
169d
2026-04-23
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,566 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-23 · OPLUMO Outlet 17
Outlet purchase
2026-04-11 · Member activity · RM 48.75
App session
2026-03-30 · OPLUMO Outlet 17
Points credited
2026-03-18 · Member activity · RM 55.25
Win-back campaign delivered
2026-03-06 · OPLUMO Outlet 17
Outlet purchase
2026-02-22 · Member activity · RM 61.75
Points credited
2026-02-10 · OPLUMO Outlet 17
Outlet purchase
2026-01-29 · Member activity · RM 68.25