Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 25817
VM0025817Goldmember25817@example.test · +601110025817 · Preferred outlet: OPLUMO Outlet 12
FamilyDelivery
Consent Status
Opted In
Points Balance
4,608
Current loyalty balance
Lifetime Spend
RM 5,761
Across 43 visits
Total Visits
43
Since 2024-05-02
Average Order Value
RM 140
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
134d
2026-05-28
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,608 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-28 · OPLUMO Outlet 12
Outlet purchase
2026-05-16 · Member activity · RM 105.00
App session
2026-05-04 · OPLUMO Outlet 12
Points credited
2026-04-22 · Member activity · RM 119.00
Win-back campaign delivered
2026-04-10 · OPLUMO Outlet 12
Outlet purchase
2026-03-29 · Member activity · RM 133.00
Points credited
2026-03-17 · OPLUMO Outlet 12
Outlet purchase
2026-03-05 · Member activity · RM 147.00