Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 25831
VM0025831Silvermember25831@example.test · +601110025831 · Preferred outlet: OPLUMO Outlet 9
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,893
Current loyalty balance
Lifetime Spend
RM 2,367
Across 42 visits
Total Visits
42
Since 2024-08-10
Average Order Value
RM 50
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
52d
2026-08-18
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,893 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-18 · OPLUMO Outlet 9
Outlet purchase
2026-08-06 · Member activity · RM 37.50
App session
2026-07-25 · OPLUMO Outlet 9
Points credited
2026-07-13 · Member activity · RM 42.50
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 9
Outlet purchase
2026-06-19 · Member activity · RM 47.50
Points credited
2026-06-07 · OPLUMO Outlet 9
Outlet purchase
2026-05-26 · Member activity · RM 52.50