Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 25951
VM0025951Silvermember25951@example.test · +601110025951 · Preferred outlet: OPLUMO Outlet 10
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,026
Current loyalty balance
Lifetime Spend
RM 2,533
Across 28 visits
Total Visits
28
Since 2025-01-03
Average Order Value
RM 97
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
158d
2026-05-04
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,026 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-04 · OPLUMO Outlet 10
Outlet purchase
2026-04-22 · Member activity · RM 72.75
App session
2026-04-10 · OPLUMO Outlet 10
Points credited
2026-03-29 · Member activity · RM 82.45
Win-back campaign delivered
2026-03-17 · OPLUMO Outlet 10
Outlet purchase
2026-03-05 · Member activity · RM 92.15
Points credited
2026-02-21 · OPLUMO Outlet 10
Outlet purchase
2026-02-09 · Member activity · RM 101.85