Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00265
VM0000265Goldmember265@example.test · +601110000265 · Preferred outlet: OPLUMO Outlet 11
FamilyDelivery
Consent Status
Opted In
Points Balance
3,783
Current loyalty balance
Lifetime Spend
RM 4,730
Across 32 visits
Total Visits
32
Since 2024-11-13
Average Order Value
RM 121
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
137d
2026-05-25
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,783 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-25 · OPLUMO Outlet 11
Outlet purchase
2026-05-13 · Member activity · RM 90.75
App session
2026-05-01 · OPLUMO Outlet 11
Points credited
2026-04-19 · Member activity · RM 102.85
Win-back campaign delivered
2026-04-07 · OPLUMO Outlet 11
Outlet purchase
2026-03-26 · Member activity · RM 114.95
Points credited
2026-03-14 · OPLUMO Outlet 11
Outlet purchase
2026-03-02 · Member activity · RM 127.05