Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 00292
VM0000292Goldmember292@example.test · +601110000292 · Preferred outlet: OPLUMO Outlet 4
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
4,481
Current loyalty balance
Lifetime Spend
RM 5,601
Across 40 visits
Total Visits
40
Since 2024-08-31
Average Order Value
RM 142
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
67d
2026-08-03
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,481 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-03 · OPLUMO Outlet 4
Outlet purchase
2026-07-22 · Member activity · RM 106.50
App session
2026-07-10 · OPLUMO Outlet 4
Points credited
2026-06-28 · Member activity · RM 120.70
Win-back campaign delivered
2026-06-16 · OPLUMO Outlet 4
Outlet purchase
2026-06-04 · Member activity · RM 134.90
Points credited
2026-05-23 · OPLUMO Outlet 4
Outlet purchase
2026-05-11 · Member activity · RM 149.10