Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 00295
VM0000295Silvermember295@example.test · +601110000295 · Preferred outlet: OPLUMO Outlet 7
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,002
Current loyalty balance
Lifetime Spend
RM 1,253
Across 40 visits
Total Visits
40
Since 2024-06-09
Average Order Value
RM 33
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
150d
2026-05-12
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,002 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-12 · OPLUMO Outlet 7
Outlet purchase
2026-04-30 · Member activity · RM 24.75
App session
2026-04-18 · OPLUMO Outlet 7
Points credited
2026-04-06 · Member activity · RM 28.05
Win-back campaign delivered
2026-03-25 · OPLUMO Outlet 7
Outlet purchase
2026-03-13 · Member activity · RM 31.35
Points credited
2026-03-01 · OPLUMO Outlet 7
Outlet purchase
2026-02-17 · Member activity · RM 34.65