Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 03149
VM0003149Platinummember3149@example.test · +601110003149 · Preferred outlet: OPLUMO Outlet 5
New JoinerHigh Value
Consent Status
Opted In
Points Balance
5,280
Current loyalty balance
Lifetime Spend
RM 6,601
Across 44 visits
Total Visits
44
Since 2024-07-11
Average Order Value
RM 139
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
46d
2026-08-24
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
5,280 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-24 · OPLUMO Outlet 5
Outlet purchase
2026-08-12 · Member activity · RM 104.25
App session
2026-07-31 · OPLUMO Outlet 5
Points credited
2026-07-19 · Member activity · RM 118.15
Win-back campaign delivered
2026-07-07 · OPLUMO Outlet 5
Outlet purchase
2026-06-25 · Member activity · RM 132.05
Points credited
2026-06-13 · OPLUMO Outlet 5
Outlet purchase
2026-06-01 · Member activity · RM 145.95