Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00320
VM0000320Goldmember320@example.test · +601110000320 · Preferred outlet: OPLUMO Outlet 15
High ValueWeekend
Consent Status
Opted In
Points Balance
2,763
Current loyalty balance
Lifetime Spend
RM 3,454
Across 25 visits
Total Visits
25
Since 2025-04-18
Average Order Value
RM 111
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
107d
2026-06-24
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,763 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-24 · OPLUMO Outlet 15
Outlet purchase
2026-06-12 · Member activity · RM 83.25
App session
2026-05-31 · OPLUMO Outlet 15
Points credited
2026-05-19 · Member activity · RM 94.35
Win-back campaign delivered
2026-05-07 · OPLUMO Outlet 15
Outlet purchase
2026-04-25 · Member activity · RM 105.45
Points credited
2026-04-13 · OPLUMO Outlet 15
Outlet purchase
2026-04-01 · Member activity · RM 116.55