Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00325
VM0000325Membermember325@example.test · +601110000325 · Preferred outlet: OPLUMO Outlet 3
New JoinerHigh Value
Consent Status
Opted In
Points Balance
915
Current loyalty balance
Lifetime Spend
RM 1,144
Across 17 visits
Total Visits
17
Since 2025-09-20
Average Order Value
RM 62
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
96d
2026-07-05
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
915 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 3
Outlet purchase
2026-06-23 · Member activity · RM 46.50
App session
2026-06-11 · OPLUMO Outlet 3
Points credited
2026-05-30 · Member activity · RM 52.70
Win-back campaign delivered
2026-05-18 · OPLUMO Outlet 3
Outlet purchase
2026-05-06 · Member activity · RM 58.90
Points credited
2026-04-24 · OPLUMO Outlet 3
Outlet purchase
2026-04-12 · Member activity · RM 65.10