Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00401
VM0000401Membermember401@example.test · +601110000401 · Preferred outlet: OPLUMO Outlet 11
FamilyDelivery
Consent Status
Opted In
Points Balance
163
Current loyalty balance
Lifetime Spend
RM 205
Across 2 visits
Total Visits
2
Since 2026-07-12
Average Order Value
RM 108
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
71d
2026-07-30
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
163 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-30 · OPLUMO Outlet 11
Outlet purchase
2026-07-18 · Member activity · RM 81.00
App session
2026-07-06 · OPLUMO Outlet 11
Points credited
2026-06-24 · Member activity · RM 91.80
Win-back campaign delivered
2026-06-12 · OPLUMO Outlet 11
Outlet purchase
2026-05-31 · Member activity · RM 102.60
Points credited
2026-05-19 · OPLUMO Outlet 11
Outlet purchase
2026-05-07 · Member activity · RM 113.40