Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 00415
VM0000415Membermember415@example.test · +601110000415 · Preferred outlet: OPLUMO Outlet 8
Birthday SoonLunch
Consent Status
Opted In
Points Balance
885
Current loyalty balance
Lifetime Spend
RM 1,106
Across 42 visits
Total Visits
42
Since 2024-07-07
Average Order Value
RM 28
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
86d
2026-07-15
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
885 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-15 · OPLUMO Outlet 8
Outlet purchase
2026-07-03 · Member activity · RM 21.00
App session
2026-06-21 · OPLUMO Outlet 8
Points credited
2026-06-09 · Member activity · RM 23.80
Win-back campaign delivered
2026-05-28 · OPLUMO Outlet 8
Outlet purchase
2026-05-16 · Member activity · RM 26.60
Points credited
2026-05-04 · OPLUMO Outlet 8
Outlet purchase
2026-04-22 · Member activity · RM 29.40