Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00416
VM0000416Goldmember416@example.test · +601110000416 · Preferred outlet: OPLUMO Outlet 9
High ValueWeekend
Consent Status
Opted Out
Points Balance
2,598
Current loyalty balance
Lifetime Spend
RM 3,249
Across 32 visits
Total Visits
32
Since 2025-03-18
Average Order Value
RM 108
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
12d
2026-09-27
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
2,598 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-27 · OPLUMO Outlet 9
Outlet purchase
2026-09-15 · Member activity · RM 81.00
App session
2026-09-03 · OPLUMO Outlet 9
Points credited
2026-08-22 · Member activity · RM 91.80
Win-back campaign delivered
2026-08-10 · OPLUMO Outlet 9
Outlet purchase
2026-07-29 · Member activity · RM 102.60
Points credited
2026-07-17 · OPLUMO Outlet 9
Outlet purchase
2026-07-05 · Member activity · RM 113.40