Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00437
VM0000437Silvermember437@example.test · +601110000437 · Preferred outlet: OPLUMO Outlet 13
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,683
Current loyalty balance
Lifetime Spend
RM 2,105
Across 18 visits
Total Visits
18
Since 2025-09-09
Average Order Value
RM 100
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
89d
2026-07-12
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,683 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-12 · OPLUMO Outlet 13
Outlet purchase
2026-06-30 · Member activity · RM 75.00
App session
2026-06-18 · OPLUMO Outlet 13
Points credited
2026-06-06 · Member activity · RM 85.00
Win-back campaign delivered
2026-05-25 · OPLUMO Outlet 13
Outlet purchase
2026-05-13 · Member activity · RM 95.00
Points credited
2026-05-01 · OPLUMO Outlet 13
Outlet purchase
2026-04-19 · Member activity · RM 105.00