Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 00439
VM0000439Membermember439@example.test · +601110000439 · Preferred outlet: OPLUMO Outlet 15
Birthday SoonLunch
Consent Status
Opted In
Points Balance
688
Current loyalty balance
Lifetime Spend
RM 861
Across 21 visits
Total Visits
21
Since 2025-07-26
Average Order Value
RM 53
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
80d
2026-07-21
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
688 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-21 · OPLUMO Outlet 15
Outlet purchase
2026-07-09 · Member activity · RM 39.75
App session
2026-06-27 · OPLUMO Outlet 15
Points credited
2026-06-15 · Member activity · RM 45.05
Win-back campaign delivered
2026-06-03 · OPLUMO Outlet 15
Outlet purchase
2026-05-22 · Member activity · RM 50.35
Points credited
2026-05-10 · OPLUMO Outlet 15
Outlet purchase
2026-04-28 · Member activity · RM 55.65