Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Arun 00460
VM0000460Membermember460@example.test · +601110000460 · Preferred outlet: OPLUMO Outlet 2
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
917
Current loyalty balance
Lifetime Spend
RM 1,147
Across 38 visits
Total Visits
38
Since 2024-08-21
Average Order Value
RM 26
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
113d
2026-06-18
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
917 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-18 · OPLUMO Outlet 2
Outlet purchase
2026-06-06 · Member activity · RM 19.50
App session
2026-05-25 · OPLUMO Outlet 2
Points credited
2026-05-13 · Member activity · RM 22.10
Win-back campaign delivered
2026-05-01 · OPLUMO Outlet 2
Outlet purchase
2026-04-19 · Member activity · RM 24.70
Points credited
2026-04-07 · OPLUMO Outlet 2
Outlet purchase
2026-03-26 · Member activity · RM 27.30