Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 00463
VM0000463Silvermember463@example.test · +601110000463 · Preferred outlet: OPLUMO Outlet 5
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,488
Current loyalty balance
Lifetime Spend
RM 1,861
Across 12 visits
Total Visits
12
Since 2026-01-13
Average Order Value
RM 157
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
71d
2026-07-30
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,488 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-30 · OPLUMO Outlet 5
Outlet purchase
2026-07-18 · Member activity · RM 117.75
App session
2026-07-06 · OPLUMO Outlet 5
Points credited
2026-06-24 · Member activity · RM 133.45
Win-back campaign delivered
2026-06-12 · OPLUMO Outlet 5
Outlet purchase
2026-05-31 · Member activity · RM 149.15
Points credited
2026-05-19 · OPLUMO Outlet 5
Outlet purchase
2026-05-07 · Member activity · RM 164.85