Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00488
VM0000488Silvermember488@example.test · +601110000488 · Preferred outlet: OPLUMO Outlet 13
High ValueWeekend
Consent Status
Opted In
Points Balance
1,387
Current loyalty balance
Lifetime Spend
RM 1,735
Across 14 visits
Total Visits
14
Since 2025-11-23
Average Order Value
RM 101
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
86d
2026-07-15
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,387 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-15 · OPLUMO Outlet 13
Outlet purchase
2026-07-03 · Member activity · RM 75.75
App session
2026-06-21 · OPLUMO Outlet 13
Points credited
2026-06-09 · Member activity · RM 85.85
Win-back campaign delivered
2026-05-28 · OPLUMO Outlet 13
Outlet purchase
2026-05-16 · Member activity · RM 95.95
Points credited
2026-05-04 · OPLUMO Outlet 13
Outlet purchase
2026-04-22 · Member activity · RM 106.05