Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00497
VM0000497Membermember497@example.test · +601110000497 · Preferred outlet: OPLUMO Outlet 5
FamilyDelivery
Consent Status
Opted In
Points Balance
900
Current loyalty balance
Lifetime Spend
RM 1,126
Across 9 visits
Total Visits
9
Since 2026-01-16
Average Order Value
RM 129
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
122d
2026-06-09
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
900 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-09 · OPLUMO Outlet 5
Outlet purchase
2026-05-28 · Member activity · RM 96.75
App session
2026-05-16 · OPLUMO Outlet 5
Points credited
2026-05-04 · Member activity · RM 109.65
Win-back campaign delivered
2026-04-22 · OPLUMO Outlet 5
Outlet purchase
2026-04-10 · Member activity · RM 122.55
Points credited
2026-03-29 · OPLUMO Outlet 5
Outlet purchase
2026-03-17 · Member activity · RM 135.45